Return and Refund Policy

Due to the nature of our products, all sales are final. We do not accept returns or exchanges on any skincare, body oils, balms, or personal care items for safety and hygiene reasons.

However, your satisfaction is very important to us. If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with your order number and photos of the issue. We will gladly offer a replacement or store credit when applicable.

We are not responsible for packages lost or stolen after confirmed delivery. Please ensure your shipping address is correct at checkout, as we are unable to make changes once an order has been shipped.

By purchasing from us, you agree to this policy.

Thank you for choosing Balleza Organics